From Bottlenecks to Breakthroughs: Reinventing Life Insurance Operations with AI and a Coreless System of Execution
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AI is no longer just a buzzword. When embedded into real-time workflows through Systems of Execution (SoE), it becomes the catalyst for faster, smarter, and more consistent insurance operations.
At Neutrinos, we bring this concept to life through our Coreless Systems of Execution platform that is designed to surround legacy Systems of Record (SoR) and transform complex workflows in underwriting, claims, and new business issuance.
From Concept to Execution: AI in Action
Let’s bring this concept to life through two key workflows from the life insurance New Business & Underwriting journey:
Workflow 1: New Business Application with Embedded AI
Objective: Accelerate time-to-issue while maintaining robust risk assessment and compliance.
Traditional Process:
- Application submitted via agent or online
- Data manually entered into the New Business & Underwriting (NB & UW) system
- Underwriting team reviews documents like medical reports
- Risk class manually assigned
- Once the issue decision is taken, the data goes to the Policy Admin System (PAS), and the policy is issued and sent back to the agent
Turnaround Time: 3 - 5 days
Pain Points: High manual effort, inconsistent decisions, slow feedback loops
According to McKinsey, 40–60% of life insurance applicants are eligible for faster issue, yet most still face delays due to legacy processes.
How Neutrinos Accelerates New Business Processing with Embedded AI
Event Trigger: Application submission
1. Execution Layer:
- Extracts data from forms using IDP/NLP agents
- External APIs validate identity and AML/KYC
- Predictive models assess:
- Risk scoring
- Probability of needing additional evidence
2. Decision Intelligence:
- .Applies business rules (e.g., auto-decline if smoker +
age > 60) - Recommends instant issue vs. require APS (Attending Physician Statement)
- AI Assistant drafts personalized communication to the agent/applicant
3. Writeback to SoR:
- Final decision, risk class, and case notes
4. Outcomes
- 50–70% of simple cases processed via Straight-Through Processing (STP)
- Faster quote-to-issue cycle (<24 hours)
- Consistency in underwriting decisions
- Enhanced agent and customer experience
Workflow 2: AI-Powered Review of APS & Medical Document Review
Objective: Automate the slowest part of underwriting — manual review of medical evidence (APS reports, lab results, etc.)
Traditional Process
- Underwriter receives lengthy APS reports
- Reviews and highlights conditions manually
- Looks up underwriting guidelines
- Makes judgment on risk factors
- Logs decision into system
Time Spent: 1–2 days per case
Pain Points: Subjectivity, time drain, limited scalability
How Neutrinos Transforms Medical Review with AI
Event Trigger: APS document uploaded (PDF, scanned, fax)
1. Execution Layer:
- Document AI extracts: diagnoses, treatments, dates, conditions, lifestyle flags
- NLP identifies red flags (e.g. diabetes, cancer, BMI issues)
- Outputs a structured medical summary
2. AI Underwriting Model:
- Classifies case complexity (low, medium, high)
- Suggests risk class
- Recommends action (accept, rate, decline, escalate)
3. Underwriter Interface:
- Displays AI summary with full audit trail
- Allows overrides with justification
4. Writeback to SoR:
- Final underwriting class and notes
5. Outcomes:
- Underwriter review time drops from 2 hours to 15 minutes
- More consistent risk classifications
- Increased STP for low-risk cases
- Structured data improves auditability and retraining of models
What Makes Systems of Execution Different?
- Work in real-time
- Surround, not replace, legacy SoRs
- Enable decision-making in the flow of operations
- Continuously improve through feedback and usage
Why Neutrinos?
At Neutrinos, we don’t just add AI – we operationalize it.
Our Coreless Systems of Execution platform is purpose-built to embed intelligence across the insurance value chain:
- Surrounds legacy SoRs without ripping and replacing
- Enables composability, scalability, and hyper-automation
- Delivers speed, consistency, and adaptability at scale
- Powers underwriting, new business, and claims with real-time decisions
Whether you're optimizing new business intake or reimagining underwriting, our platform makes AI work for your enterprise.
Let’s Transform Insurance Workflows Together
Want to see how Neutrinos can reduce underwriting turnaround from days to hours?
Let’s explore how Neutrinos Coreless Systems of Execution can help you operationalize AI at speed and scale.
